Your Rights

MedCare Equipment Company is committed to offering high quality home medical equipment, supplies and services to our patients/clients. We also believe that our patients, their families and caregivers are to be treated with dignity and respect. MedCare Equipment Company takes its role as a home medical equipment company most seriously. As a result, y...

Delivery Notices (Reference)

Reference Material The below documentation can also be found at the bottom of your original delivery ticket that you received (and signed) either during your in-person equipment setup or electronically if you received your equipment in the mail. It has been posted here for your convenience. A signed copy can be requested by contacting MedCare. Retur...

Our Safe Environment Policy

Our Policy Medcare is dedicated to providing a safe and secure environment for everyone, both online and in-person. This includes you, your caregivers, and our staff. To that end we have developed this safe environment policy.  ...

Patient/Client Rights

We take our role as a home medical equipment company very seriously. We believe that our patients, their families and caregivers should be treated with dignity and respect. As a result, you have the right to:  Considerate and respectful service.  Obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religi...

Return Policy

Rental Items Notice of Discontinuing Usage When rental equipment is no longer needed, the patient/caregiver is responsible for notifying MedCare as soon as possible, supplying the following information: Reason for the return of equipment Effective date that equipment is no longer needed Respiratory Equipment - Additional Requirements In addition to ...

Your Privacy

NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. MedCare Susquehanna Valley is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regard...

Your Responsibilities

Give accurate and complete health information concerning your past illness, hospitalization, medication, allergies and other pertinent items. Be at home at the time of the scheduled visit by the home delivery staff and/or respiratory therapist. Learn how to use the equipment and perform procedures relevant to the use of equipment. Such procedures in...