Your Rights
MedCare Equipment Company is committed to offering high quality home medical equipment, supplies and services to our patients/clients. We also believe that our patients, their families and caregivers are to be treated with dignity and respect. MedCare Equipment Company takes its role as a home medical equipment company most seriously. As a result, y...
Delivery Notices (Reference)
Reference Material The below documentation can also be found at the bottom of your original delivery ticket that you received (and signed) either during your in-person equipment setup or electronically if you received your equipment in the mail. It has been posted here for your convenience. A signed copy can be requested by contacting MedCare. Retur...
Patient/Client Rights
We take our role as a home medical equipment company very seriously. We believe that our patients, their families and caregivers should be treated with dignity and respect. As a result, you have the right to: Considerate and respectful service. Obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religi...
Return Policy
Rental Items Notice of Discontinuing Usage When rental equipment is no longer needed, the patient/caregiver is responsible for notifying MedCare as soon as possible, supplying the following information: Reason for the return of equipment Effective date that equipment is no longer needed Respiratory Equipment - Additional Requirements In addition to ...
Your Privacy
NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. MedCare Susquehanna Valley is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regard...
Your Responsibilities
Give accurate and complete health information concerning your past illness, hospitalization, medication, allergies and other pertinent items. Be at home at the time of the scheduled visit by the home delivery staff and/or respiratory therapist. Learn how to use the equipment and perform procedures relevant to the use of equipment. Such procedures in...
General Safety Guidelines
General Safety Tips / Maintenance Have working smoke detectors on every level of the home and in each bedroom. Test your smoke detectors monthly and replace the batteries at least yearly. Purchase a new smoke detector if it is at least 10 years old. Have a fire escape plan that includes at least two exits from each room and plan for assistance if yo...
Electrical Safety
Make sure all plugs and sockets fit firmly and require some force to insert and remove. Place childproof caps on all unused outlets if children are present in the home. Always grasp the plug to remove it from the outlet, never pull it from the cord. Avoid using extension cords. If they must be used, do not overload them. Check cords for fraying, bar...
Home Medical Equipment and Oxygen Safety
Use the amount of liter flow ordered by your doctor. Do not have open flames or burning tobacco in a room where oxygen is being used or stored. Post ‘No Smoking’ signs in your home. When you go to a restaurant with your oxygen source, sit in a section away from any open flame such as candles, warming burners, and fireplaces. Keep oxygen cylinders a ...
Home Infection Control Tips
There are simple things you can do to prevent the spread of infection. Professionals, caregivers, family members and patients should use these guidelines for controlling infection: Clean your hands using soap and warm water. Rub your hands for at least 15 seconds. Rub your palms, fingernails, in between your fingers and the backs of your hands. Use...